How can I create a subset of my Enviro Data database to submit to support?

It may be necessary for Geotech Support to have a sample, or subset, of your database in order to determine the issues you are encountering. A subset is a portion of your database in an Access (MDB) format from the Select Data query you used that replicates the issue.

Creating a subset of your database is very easy. Using the SELECT  DATA form, select the data set used when you encountered the problem , click Export, and then select Enviro Data Access Database (subset) as shown in the form below. Save this subset file to a folder where you can find it, zip it up and then email it to Geotech.

The subset must be in a ZIP format in order for Geotech to receive it via email. If you are not sure how to create a zip file, this can be done by right-clicking the subset file and choose Send to Compressed File.

select export form

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