Many times a problem with Enviro Data can be traced to a problem with the computer itself. Below are some of the solution to try when something does not seem right with your computer. While these may not solve your problem, they will not harm your computer. They only take a few minutes to run and rely on tools built in to Office and Windows. We recommend you run them in the order shown. While these steps apply to all versions of Windows, the terminlogy may vary slightly from one version to another.

Note that we are assuming you are running an up to date antivirus and/or antimalware application.

If you are having a specific problem with Enviro Data, try these steps first.

1. Restarting usually solves most issues. Before retarting, make sure you have saved any settings or files you need. Note we are not talking about turning your off computer's power switch.
2. Click on Maintain Database and then click Clear Temporary Tables.
3. Close Enviro Data and then and open the database file you were attached to in Access then run "Compact and Repair*. This should only take a few minutes. Note that this step does not apply to databases on SQL Server.
4. Open both the EDITOR and VIEWER programs and run Compact and Repair in each from Access’ Database Tools menu.
5. Check to see if you are still having the problem. If so, continue below.
6. Check your hard drive to see how much free space you have available. It is recommended to have at least 10% free space. You can check this by opening the Windows Explorer in My Computer view (this will vary depending on the Windows version) and check to see how much space you have free on your hard drive(s). If you see a red bar, you need to move or delete some files to free up space. (If you cannot delete or move any files you may need to get a larger drive.) To help free up space run the Windows Disk Cleanup app from the Windows Menu or if you are using WIndows 10 run Free up space now available from Settings --> System --> Storage.
7. While still in Windows Explorer, right click on the C:\ drive and choose Properties then use the following steps. Click on the Tools tab. Click on Error checking and then click the Check button. You may see a warning; "You don’t need to scan this drive.” Do it anyway. This may only take a few minutes unless there are serious errors on your drive. (Repeat this for other drives as appropriate.)

We typically do not recommend reinstalling Enviro Data unless directed to by our Support staff. 

If you are still having problems with Enviro Data after going through the above steps, send our This email address is being protected from spambots. You need JavaScript enabled to view it.section message and we will setup a WebEx to assist you.

* See Compact and Repair a database at Microsoft.com